Exchanges & Returns ▸ Dark Ages

our returns form:

Products do not fit or do you not like them? You would like a suitable or an alternative product? Or the delivered goods are as you ordered them but do not meet your expectations and you want to withdraw from the contract of sale in whole or in part? No problem. Just download our returns form, print it out and follow the instructions.

Note: This is not a mandatory requirement for the effective use of your right of withdrawal, but it does make it easier for us to process your return quickly.

Here you can download our returns form as PDF file for printing:

¹ former own sales price within the last 30 days before the application of the price reduction
² Valid for deliveries to Germany . For delivery times for other countries and information on calculating the delivery date, see Shipping and payment information
³ within Germany from 50€ order value
⁴ Orders before 1pm will be dispatched on the same working day!
* incl. statutory VAT plus shipping costs
** Our company collects reviews via the independent service providers SHOPVOTE and SHOPAUSKUNFT. SHOPVOTE uses automatic and manual measures to verify reviews. Information on the authenticity of customer reviews on SHOPVOTE can be found here
A review of the ratings by Shopauskunft did not take place before their publication. The reviews could come from consumers who have not purchased or used the goods or services. After receiving a notification email, traders can verify the reviews and inform about the verification in the shop.

PAYMENT METHODS

We offer you the following payment options:

I. NATIONAL SHIPMENTS:

For deliveries within Germany we offer the following payment options, unless otherwise specified in the respective product presentation in the offer:

Payment in advance by bank transfer (payment in advance)
Payment via PayPal
Pay Later (via PayPal)
Payment by credit card (via PayPal)
Payment by direct debit / direct debit (via PayPal)
Apple Pay (via PayPal)
Google Pay (via PayPal)
Payment on account (via PayPal)

II. INTERNATIONAL SHIPMENTS:

For deliveries abroad we offer the following payment options, unless otherwise specified in the respective product presentation in the offer:

Payment in advance by bank transfer (payment in advance)
Payment via PayPal
Payment by credit card (via PayPal)
Apple Pay (via PayPal)
Google Pay (via PayPal)
KBC/CBC Payment Button (Belgium)
Bancontact (Belgium)
Belfius (Belgium)
iDEAL (Netherlands)
in3 (Netherlands)
EPS (Austria)
Przelewy24 (Poland)
Payment on account (via PayPal)

DETAILED INFORMATION ON THE INDIVIDUAL PAYMENT OPTIONS

1. PAYMENT IN ADVANCE BY BANK TRANSFER (PAYMENT IN ADVANCE)

Simply transfer the invoice amount to our bank account, stating the intended use. We will inform you of our bank details and the purpose of the transfer separately by e-mail as part of the order processing.

2. PAYMENT VIA PAYPAL

Pay via the payment service provider PayPal and use the information stored in your PayPal customer account without having to re-enter your payment information. You can find more information about paying via PayPal at www.paypal-deutschland.de.

3. Pay Later (VIA PAYPAL)

Buy what you want now. Pay in 30 days.
Available for purchases of €1 - €2,000.
1. select PayPal as your payment method and use the option to pay 30 days later.
2. finalise your purchase in just a few steps.
3. you need more than 30 days? Payment can be deferred for a fee.
(Subject to credit check. Available for purchases of €1 - €2,000. Requires a PayPal private account with a linked debit card or a bank account with a valid SEPA direct debit mandate as payment source).
Further information on payment via PayPal can be found at www.paypal.com .

4. PAYMENT BY CREDIT CARD

Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard.

The payment process takes place via the payment service provider PayPal. However, no PayPal account is required for this.

5. PAYMENT BY DIRECT DEBIT (DIRECT DEBIT)

The invoice amount is conveniently debited from your account. The payment process takes place via the payment service provider PayPal. However, no PayPal account is required for this.

6. KBC/CBC PAYMENT BUTTON (BELGIUM)

The KBC/CBC Payment Button is an online payment method for customers of KBC and CBC - the largest customer credit banks in Belgium. KBC is the branch for the Flanders region, while CBC acts as the branch for Wallonia. Both business departments offer their customers a payment button, which they can use to make online payments quickly and easily. Customers pay via the KBC/CBC payment button, then transfer the amount due directly from their familiar online banking environment. This transfer of payment takes place immediately.

7. BANCONTACT (BELGIUM)

In order to be able to pay with the Bancontact payment method, all you have to do is select it in the checkout process of your online purchase. There you have the choice between entering your card information and paying via the app. If you enter the card number of your Bancontact card, you will be taken to the familiar online banking environment of your bank. After successfully registering and entering the PIN, users confirm the transaction. You will then return to the online shop.

8. BELFIUS (BELGIUM)

If you decide to use the Belfius Pay Button payment method, you can make the transfer using the smartphone app or the Belfius online banking area:

Application: Users scan a QR code and authorize the Belfius Pay Button payment via the app. All payment information is already stored here.
Belfius Direct Net: Customers confirm with their card reader that they want to pay online with the Belfius Pay Button.

9. IN3 (NETHERLANDS)

With in3 you can spread the payments in three equal installments over 60 days without incurring any interest or hidden costs. Customers do not have to register for a loan - in3 covers any financial risk that may arise when customers have the option to pay later, while giving customers easy access to an interest-free and temporary loan.

Further information on in3's General Terms and Conditions can be found here.

10. IDEAL (NETHERLANDS)

iDEAL is an online payment method that was introduced in 2005 and is only available in the Netherlands. If you, as a customer from the Netherlands, decide to use the iDEAL payment method, proceed as follows:

In the checkout, select the iDEAL payment method and enter your house bank.
You will then be forwarded to the house bank's online banking environment. There you log in securely with your access data.
The total amount due and other transfer information are already filled out in the input mask, so you only have to confirm your payment via iDEAL.
After payment confirmation you will be redirected to our online shop.
You will then immediately receive a payment confirmation.

11. PRZELEWY24 (POLAND)

Przelewy24 enables Polish customers to conveniently pay for online purchases by bank transfer without having to enter their data. Credit card payments can also be made quickly with Przelewy24. If you pay by Przelewy24, all your required data from our online shop will be sent to the company P24. All you have to do now is select your participating bank and confirm the payment with a TAN. You will then be directed back to the online shop.

12. EPS (AUSTRIA)

The eps transfer describes a payment method developed jointly by several Austrian banks. In order to be able to pay by eps transfer, you need an online banking account with one of the participating banks. At check-out, select your bank and log into the private online banking area. There you can check the payment details that have already been entered. If these are correct, you authorize the payment via eps and thereby complete the purchase.

13. Google Pay (via PayPal)

Google Pay is a mobile payment and digital wallet service from Google. No PayPal account is required for this. You can set up Google Pay via the Google Pay app or online via the web browser. You can find more information about paying with Google Pay at https://pay.google.com/about/

14. Apple Pay (via PayPal)

Apple Pay is a mobile payment and digital wallet service from Apple Inc. You can use Apple Pay to pay via the Safari web browser or an iOS device. No PayPal account is required for this. All you need to do is set up Apple Pay on your Apple device. You can find more information about paying with Apple Pay at https://www.apple.com/apple-pay/

15. payment on account (via PayPal)

If you order on account, you do not have to pay the purchase price immediately. Payment is only made after the goods have been dispatched and accepted (subject to a credit check). The payment process takes place via the payment service provider PayPal. However, a PayPal account is not required for this. Further information can be found at https://www.paypal.com/de/money-hub/article/how-purchase-on-account-works

SHIPPING COSTS WITHIN GERMANY

4,99 EURO flat rate per order..

Free shipping from a value of 50,00 EURO per order.

SHIPPING COSTS AUSTRIA

12,99 EURO flat rate per order.

SHIPPING COSTS WITHIN THE EU

14,99 EURO flat rate per order.

United Kingdom

14,99 EURO flat rate per order.

SHIPPING COSTS SWITZERLAND + LIECHTENSTEIN

19,99 EURO flat rate per order.
For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).

SHIPPING COSTS REST OF EUROPE

31,00 EURO flat rate per order.
For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).

SHIPPING COSTS OUTSIDE EUROPE

39,99 EURO flat rate per order.

For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).

DELIVERY TIMES

I. DELIVERY TIME NATIONAL:

The delivery time for our articles is 1-2 working days. Working days are Monday, Tuesday, Wednesday, Thursday and Friday. On Saturdays, Sundays and holidays there is no delivery. Should an item not be in stock or not be available immediately and the delivery time is extended accordingly, this will be pointed out separately on the respective product page.

II. DELIVERY TIME INTERNATIONAL:

In the table below you will find the delivery times for shipping to other countries, which you must add to the delivery time indicated for each item. On Saturdays, Sundays and public holidays there is no delivery.

Country	Additional maximum duration in days
Austria	1
Switzerland	1
Åland Islands	4
Belgium	1
Denmark	1
Estonia	8
Finland	5
France	2
Greece	9
Ireland	7
Italy	2
Canada	7
Croatia	7
Liechtenstein	2
Lithuania	10
Luxembourg	2
Malta	8
Netherlands	2
Norway	4
Poland	2
Portugal	8
Romania	7
Russian Federation	14
Sweden	3
Serbia	6
Slovakia	3
Slovenia	3
Spain	6
Czech Republic	2
Turkey	8
Hungary	4
United Kingdom	2

INFORMATION ON DELIVERY TIMES:

If you order several items from us in one order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the total delivery time for the consignment of goods will be the same as that for the item in your order with the longest delivery time.

INFORMATION ON THE CALCULATION OF THE DELIVERY DATE:

In the case of payment in advance, the delivery period begins on the day after the payment order is issued to the transferring bank or, in the case of other forms of payment, on the day after the contract is concluded and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a general holiday recognised by the state at the place of delivery, the next working day shall take the place of such day.

Exchanges & Returns

our returns form:

Payment methods and shipping

security and trust

Service-Hotline